TWICE_LOGO.png
 

TICKETS/BENEFITS/VENUE FAQ


1. WHEN DO TICKETS GO ON SALE?

Tickets for TWICE WORLD TOUR 2019 ‘TWICELIGHTS’ went on sale Friday, May 10, 2019 at 4PM (Local Time) and is currently on sale now.

2. WHAT are THE TICKET LINKs?

LOS ANGELES (7/17):
Ticketmaster: https://www.ticketmaster.com/twice-world-tour-2019-twicelights/event/0900569A21728536

NEWARK (7/21):
Ticketmaster: https://www.ticketmaster.com/twice-world-tour-2019-twicelights/event/0200569EA4826E98

CHICAGO (7/23):
Ticketmaster: https://www.ticketmaster.com/twice-world-tour-2019-twicelights/event/0700569E9D9A2E65

3. WHAT ARE THE TICKET PRICES?

TICKET PRICES (PRICES ARE IN USD)

P1 - $199.50 | P2 - $149.50    | P3 - $99.50    | P4 - $79.50    | P5 - $49.50

4. DO THE TICKETS COME WITH ANY VIP PACKAGES?

Please visit VIPNation.com for any VIP ticket details.

5. DO THE PRICES ABOVE INCLUDE TAXES AND/OR FEES?

The prices above do not include any applicable taxes and/or fees.

6. WHY DOES LIVE NATION USE TICKETMASTER AS THE TICKETING SITE?

Live Nation does not have any control over which ticketing site(s) are used if the venue is contracted to a specific one.

7. WHAT IS THE TICKET LIMIT WHEN PURCHASING?

The ticket limit is 6 per individual.

8. ARE THE SHOWS STANDING OR SEATED?

All shows will be seated.

9. If SOMEONE ELSE PURCHASEs A TICKET FOR ME, DOES the ticket have to be under MY NAME?

Tickets don't necessarily need to be in your name unless you are required to pick them up at Will Call.

10. Will there be accommodations for ADA seating?

Yes, ADA-accessible seating will be available for each venue. However, purchasing methods may differ per venue. Please contact the respective venue for specific details on ADA ticket-purchasing, show-day accommodations, etc.

11. What types of tickets will the venues accept?

The venues will accept mobile and physical tickets.

12. IF I PURCHASE A RESALE TICKET, WILL I STILL BE ABLE TO CLAIM MY VIP PACKAGE?

If the ticket you purchased is an authentic & verifiable ticket for the corresponding VIP Package, then ticket holders will likely receive the corresponding fan engagements and/or benefits that come with the package. However, please be advised that if you decide to purchase tickets from a third party and not an official sales channel (venue box office, official ticketing site, etc.), Live Nation will not be able to assist you with any ticketing issues that may arise since there will be no record of the sale/purchase in the official ticketing systems.

13.WHAT IS THE SMART QUEUE?

A system called the Smart Queue is automatically implemented by Ticketmaster when an event is expected to be high-volume, but this varies per venue per event. A Waiting Room is utilized in order to protect buyers from ticket bots and provides the benefit of buyers selecting seats.

Note: The Waiting Room will open 30 Minutes prior to the event going on sale. You’ll want to join before the sale begins. Those who join the Waiting Room before the sale begins will be provided a random place in the Queue. If you join after the sale begins, you will be placed at the end.

For full details about the Smart Queue, please visit Ticketmaster’s website here or contact Ticketmaster directly for answers to any specific questions.

14. IS THERE ANYTHING THAT CAN BE DONE ABOUT TICKET SCALPERS?

Unfortunately, the act of scalping is very commonplace and widespread, not only in music, but sports as well, and this is legal within the majority of the U.S. (with few restrictions). Once a ticket is sold through its original point of purchase, the ticket then belongs to the customer who purchased it. What this customer does with his/her purchase after completing the order through Ticketmaster is out of our control.

Ticket scalping is a reality that all concert promoters face every day on all shows of all different music genres. It’s likely that, if you search almost any show in any venue, you will find scalpers selling tickets for all of those shows as well.

As stated above, in order to help minimize ticket scalping, a system called the Smart Queue has started to be implemented by Ticketmaster when an event is expected to be high-volume, although this varies per venue per event. A Waiting Room is utilized in order to protect buyers from ticket bots and provides the benefit of buyers selecting seats.

For the same reason, the venues suggest setting the ticket limit between 4-8 tickets per order.

We will continue to look into this matter further with Ticketmaster and each venue to see what we can do about the exorbitant prices for resale tickets being sold via Ticketmaster and other third-party sites. We have been told for every show that there is little we can do about resales since it’s legal, but we will keep trying regardless.

15. WHAT is the best contact for ticket inquiries?

TICKETMASTER:
(800) 653-8000


FAN FAQ


1. WILL WE BE ABLE TO TAKE PHOTOS/VIDEOS DURING THE CONCERT?

There will be no photos/videos allowed during the concert due to a decision made by artist management. No cameras of any kind will be allowed (e.g, professional cameras, DSLRs, cameras with detachable lenses, digital cameras, polaroid cameras, etc). You may keep your cell phone, but the no photo/video policy still applies. Please be advised that if you get caught taking photos/videos with any type of professional camera, you may be immediately kicked out and/or your camera may be confiscated without warning.

2. CAN WE BRING GIFTS OR FAN LETTERS FOR TWICE?

Gifts and fan letters will not be allowed or accepted. We appreciate your cooperation.

3. If I want to put together a fan project, who should I contact?

Please email all fan project proposals for artist management’s approval to subksquad@subkultureent.com.

4. CAN WE MAKE AND BRING POSTERS/FAN SIGNS AND SLOGAN BANNERS? WHAT ABOUT BACKPACKS?

Each venue has its own policies. Please contact the respective venue for more details or see their FAQ pages below.

THE FORUM
(310) 330-7344
https://www.msg.com/the-forum/faqs

PRUDENTIAL CENTER
(973) 757-6625
https://www.prucenter.com/a-z-guide

WINTRUST ARENA
(312) 791-6900
https://wintrustarena.com/arena-info/a-to-z-index/


MERCH FAQ


1. WILL THERE BE MERCH SOLD FOR THIS TOUR?

More info regarding merch will be released in the future.


GENERAL FAQ


1. IS THIS A FANMEET, SHOWCASE, OR FULL CONCERT?

TWICE WORLD TOUR 2019 ‘TWICELIGHTS’ is a full concert tour.

2. HOW LONG WILL THE SHOW LAST?

The show is expected to last approximately 90 minutes, but as it is with any live event, this is subject to change.

3. IS THERE AN AGE LIMIT FOR THIS SHOW?

All shows are open to All Ages.

4. WHAT IS THE BEST CONTACT FOR GENERAL INQUIRIES?

Please email info@subkultureent.com for any general inquiries.