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TICKETS/BENEFITS/VENUE FAQ


1. WHEN DO TICKETS GO ON SALE?

Tickets for Stray Kids UNVEIL TOUR ‘I am…’ in USA went on sale Saturday, March 2, 2019 at 10AM (Venue's Local Time), and tickets for the additional Newark show date went on sale Saturday, March 9, 2019 at 10AM EST.

2. WHAT are THE TICKET LINKs?

NEWARK (5/14): Sat, 3/9 @ 10AM EST
Ticketmaster: https://www.ticketmaster.com/event/00005665EA9B76DC
*The Box Office will not be open for on-sale on Sat, 3/9 at 10AM, but will be open for ticket sales at 12PM EST.

NEWARK (5/15): Sat, 3/2 @ 10AM EST
Ticketmaster: https://www.ticketmaster.com/event/00005656FBE59BD0
*The Box Office will not be open for on-sale on Sat, 3/2 at 10AM, but will be open for ticket sales at 12PM EST.

LOS ANGELES (5/17): Sat, 3/2 @10AM PST
Ticketmaster: https://www.ticketmaster.com/event/0B005656CD8A353F
*The Box Office will not be open for ticket sales on Sat, 3/2.

HOUSTON (5/19): Sat, 3/2 @ 10AM CST
Live Nation: https://concerts.livenation.com/event/3A0056583F6761A8
*The Box Office will not be open for on-sale on Sat, 3/2 at 10AM, but will be open for ticket sales at 12PM CST.

3. WHAT ARE THE TICKET PRICES?

TICKET PRICES (PRICES ARE IN USD)
P1 - $199     | P2 - $189     | P3 - $139     | P4 - $89     | P5 - $69

* P1 comes with a Guaranteed Group Photo.
** P2 comes with a Guaranteed Hi-Touch.
*** The first 100 P3 tickets purchased will come with a Signed Poster.

4. DO THE TICKETS COME WITH ANY BENEFITS?

P1 tickets come with a Guaranteed Group Photo.
P2 tickets come with a Guaranteed Hi-Touch.
The first 100 P3 tickets purchased will come with a Signed Poster.
*Please note that due to a decision by artist management, for the #STRAYKIDSinUSA tour, EACH person will only be permitted to participate in EACH fan engagement benefit ONCE per SHOW. For example, as long as you have a valid and verifiable P1 and P2 ticket, EACH person is allowed one Group Photo and one Hi-Touch per SHOW.

5. DO THE PRICES ON SUBK'S WEBSITE and SOCIAL MEDIA INCLUDE TAXES AND/OR FEES?

The prices we put up do not include any applicable taxes and/or fees. The amount of fees or taxes vary for each venue and city. Some may charge more, some less, so the prices can be different for each show. There are times that taxes and/or fees are added at checkout, but many times, the majority of taxes and/or fees are already included into the prices you see on the ticketing site at the time of purchase. Each venue has its own way of setting up the tickets, so if you ever notice that the ticket prices are higher than what we put up, that is because a portion of the fees and/or taxes have already been included before checkout. The taxes and/or fees that we mention here are separate from any service fees that the ticketing sites will charge on their end.

6. WHY DO YOU GUYS USE THE TICKETING SITES YOU USE?

We do not have any control over which ticketing site(s) are used if the venue is contracted to a specific one. For this tour, NJ Performing Arts Center and Pasadena Civic Auditorium will be using Ticketmaster, and Houston will be using Live Nation/Ticketmaster.

7. WHY IS THERE NO PRICE TIER THAT INCLUDES all 3 benefits?

Due to the limited availability of each benefit, we separated them to give more fans the opportunity for a benefit.

8. WHAT IS THE TICKET LIMIT WHEN PURCHASING?

The ticket limit is 6 per order.

9. WHAT are THE CONTACT NUMBERs FOR TICKETMASTER AND LIVENATION?

TICKETMASTER:
(800) 745-3000

LIVE NATION:
(800) 653-8000

10. ARE THE VENUES STANDING OR SEATED? WILL IT BE GA FIRST-COME-FIRST-SERVED?

Please see our seating charts HERE.

11. WHERE CAN I VIEW THE SEATING CHARTS?

Please see our seating charts HERE.

12. If SOMEONE ELSE PURCHASEs A TICKET FOR ME, DOES the ticket have to be under MY NAME?

Tickets don't necessarily need to be in your name unless you are required to pick them up at Will Call.

13. Will there be accommodations for the disabled/ADA seating?

Yes, ADA-accessible seating will be available for each venue. However, purchasing methods may differ per venue. Please contact the respective venue for specific details on ADA ticket purchasing, show-day accommodations, etc.

14. What types of tickets will the venues accept? DO I HAVE TO PRINT MY TICKET?

The venues will accept mobile and physical tickets.

15. WHAT IS YOUR REFUND POLICY?

No refunds, but exchanges may be processed if they are within the same price tier or upgrades (must pay difference, if any).

16. IF I purchase a resale ticket, will i still get the benefits like GROUP PHOTO, HI-TOUCH, OR the Signed Poster?

If the ticket you purchased is an authentic & verifiable ticket for the corresponding benefit, then ticket holders will likely receive the corresponding fan engagement/benefit. However, please be advised that if you decide to purchase tickets from a third party and not an official sales channel (venue box office, official ticketing site, etc.), we will not be able to assist you with any ticketing issues that may arise since there will be no record of the sale/purchase in the official ticketing systems.

17. WHAT DOES A GROUP PHOTO ENTAIL?

P1 ticket holders will line up in the Group Photo line. Each group photo will include the Stray Kids members plus 10 fans and will be taken by the SubK photographer.

Fans will get into one line, and groups of 10 will be counted to take a photo with Stray Kids. Usually, the groups of 10 will be determined according to the order in which each individual is standing in line.

18. DO I HAVE TO FIND A GROUP OF 10 FRIENDS IF I WANT TO PURCHASE THE P1 TICKETS THAT COME WITH THE GROUP photo?

No, tickets can be purchased individually, and you will still be included in a group of 10 for the Group Photo.

19. WHY CAN’T I JUST TAKE AN INDIVIDUAL PHOTO WITH Stray Kids?

This is mainly due to time constraints as well as the decision made by artist management. 

20. WHERE CAn i get my group photo after THE TOUR?

We will be sharing links to each city's Group Photos on our social media after the tour is over.

21. WHAT DOES A HI-TOUCH ENTAIL?

P2 ticket holders will line up in the Hi-Touch line. The members will be standing in one line, and the fans will walk down the line, high-fiving each member.

22. Will you be recording the Hi-Touch?

As much as we love offering this extra benefit to fans who attend our shows, we will not be recording the hi-touch session this time due to a decision made by artist management.

23. WILL THE GROUP PHOTO AND HI-TOUCH BE BEFORE OR AFTER THE SHOW?

All fan engagements will take place after the show. If you have a P1 or P2 ticket, please remain in your seats or section and follow staff directions at the end of the show.

24. Will I be able to film/record/take photos during the group photo and/or Hi-Touch? Why not?

There will be no photos/videos allowed during the Group Photo or Hi-Touch sessions due to a decision made by artist management. You must put your recording devices, including your phone, away. 

25. Will there be time for me to talk to, shake hands with, and give gifts to Stray Kids before, during, or after the Group Photo/Hi-Touch?

We would like to emphasize that a Group Photo or Hi-Touch session are not the same as a Meet & Greet session. We cannot say exactly what will happen during each fan engagement in terms of direct interaction with the members. There may be certain restrictions in order to keep the artists safe and sessions moving at a consistent pace. All decisions related to fan engagements are made by artist management.

26. DoES MY TICKET NEED to be a part of the first 100 p3 tickets purchased across all the cities to receive a Signed Poster, or is it the first 100 p3 tickets purchased per city?

The first 100 P3 tickets purchased PER CITY will receive a Signed Poster.

27. If my P3 ticket is not one of the first 100 P3 tickets purchased, does that mean I won't receive a signed poster?

Yes, only the first 100 P3 tickets purchased will each come with a Signed Poster.

28. How will I know if my P3 ticket is one of the first 100 P3 tickets purchased?

We will be posting a list of the first 100 P3 tickets purchased on our website.

29. Is the P3 Signed Poster pre-signed, or will Stray Kids sign it in front of me?

The Signed Poster that comes with the first 100 P3 tickets purchased will be signed by the Stray Kids members themselves, but they will be pre-signing them for fans to pick up after the show at the poster pick-up table.

30. IF I GET THE P1, P2, AND P3 TICKETS, CAN I DO the GROUP PHOTO, HI-TOUCH, and receive the signed poster?

Fans will only be permitted to participate in each fan engagement benefit once, which means multiple tickets for the same fan engagement cannot be used to claim benefits. Only one of each fan engagement (i.e, Group Photo and Hi-Touch) PER person PER show will be permitted.

For example, fans are permitted to redeem both a Group Photo and Hi-Touch benefit in the event they have purchased a valid P1 and P2 ticket. However, fans will not be able to redeem more than one Group Photo or more than one Hi-Touch benefit per show.

For now, this policy is only applicable to the upcoming #STRAYKIDSinUSA tour and not all SubK shows.

31. What is the smart queue OR WAITING ROOM?

A system called the Smart Queue is automatically implemented by Ticketmaster/Live Nation when an event is expected to be high-volume, but this varies per venue per event. A Waiting Room is utilized in order to protect buyers from ticket bots and provides the benefit of buyers selecting seats.

Note: The Waiting Room will open 30 Minutes prior to the event going on sale. You’ll want to join before the sale begins. Those who join the Waiting Room before the sale begins will be provided a random place in the Queue. If you join after the sale begins, you will be placed at the end.

For full details about the Smart Queue, please visit Ticketmaster’s website here or contact Ticketmaster/Live Nation directly for answers to any specific questions.

32. Is there anything that can be done about ticket scalpers?

Unfortunately, the act of scalping is very commonplace and widespread, not only in music, but sports as well, and this is legal within the majority of the U.S. (with few restrictions). Once a ticket is sold through its original point of purchase, the ticket then belongs to the customer who purchased it. What this customer does with his/her purchase after completing the order through Ticketmaster is out of our control.

Ticket scalping is a reality that all concert promoters face every day on all shows of all different music genres. It’s likely that, if you search almost any show in any venue, you will find scalpers selling tickets for all of those shows as well.

As stated in #31, in order to help minimize ticket scalping, a system called the Smart Queue has started to be implemented by Ticketmaster/Live Nation when an event is expected to be high-volume, although this varies per venue per event. A Waiting Room is utilized in order to protect buyers from ticket bots and provides the benefit of buyers selecting seats.

For the same reason, the venues suggest setting the ticket limit between 4-8 tickets per order.

We will continue to look into this matter further with Ticketmaster and each venue to see what we can do about the exorbitant prices for resale tickets being sold via Ticketmaster and other third-party sites. We have been told for every show that there is little we can do about resales since it’s legal, but we will keep trying regardless.


FAN FAQ


1. WILL WE BE ABLE TO TAKE PHOTOS/VIDEOS DURING THE CONCERT?

There will be no photos/videos allowed during the concert due to a decision made by artist management. No cameras of any kind will be allowed (e.g, professional cameras, DSLRs, cameras with detachable lenses, digital cameras, polaroid cameras, etc). You may keep your cell phone, but the no photo/video policy still applies. Please be advised that if you get caught taking photos/videos with any type of professional camera, you may be immediately kicked out and/or your camera may be confiscated without warning.

2. CAN WE BRING GIFTS OR FAN LETTERS FOR Stray Kids?

Only fan letters will be accepted at the designated drop-off table. No other gifts will be accepted due to a decision made by artist management. We will have a box with an 8-inch wide slot at the top where fans can drop their letters in. The letters/cards/envelopes must be within 8-inches on all sides in order for it to fit in the slot.

Fans are free to address their letters to an individual member or to the whole group (more than one is fine). This is open to all fans attending the show, regardless of the ticket price tier. For P1 and P2 ticket holders, please keep in mind that you will not be allowed to hand anything to the members during the Group Photo/Hi-Touch sessions. 

3. CAN WE MAKE AND BRING POSTERS/FAN SIGNS AND SLOGAN BANNERS? WHAT ABOUT BACKPACKS?

Each venue has its own policies. Please contact the respective venue for more details.

NJ PERFORMING ARTS CENTER
(888) 466-5722
https://www.njpac.org/plan-your-visit/faqs

PASADENA CIVIC AUDITORIUM
(626) 795-9311
http://pasadenacenter.visitpasadena.com/wp-content/uploads/sites/3/2016/06/facility-policies.pdf

REVENTION MUSIC CENTER
(713) 230-1600
http://www.reventionmusiccenter.com/faq

4. If I want to put together a fan project, who should I contact?

Please email all fan project proposals for artist management’s approval to subksquad@subkultureent.com.


MERCH FAQ


1. WILL THERE BE MERCH SOLD FOR THIS TOUR?

More info coming soon.


GENERAL FAQ


1. IS THIS A FANMEET, SHOWCASE, OR FULL CONCERT?

Stray Kids UNVEIL TOUR ‘I am…’ in USA is a showcase.

2. HOW LONG WILL THE SHOW LAST?

The show is expected to last approximately at least 90 minutes, but as it is with any live event, this is subject to change.

3. Will there be more cities/dates added to the tour?

Although we were able to add an additional Newark show date, currently, there are no plans to further add any additional cities/dates to Stray Kids UNVEIL TOUR ‘I am…’ in USA due to the artist’s schedule (subject to change). There are a lot of factors that go into play for a large tour such as this. Even though it may seem like there are days in between for us to add additional shows, there are a lot of technical aspects that we have to consider, as well as travel time and set-up. The finalized schedule is decided by artist management, and although it would be great to add multiple shows to the tour, logistically we currently are not able to accommodate further shows given the specified time frame. If anything changes, we’ll be sure to update everyone via social media.

4. Why are there no stops in (my city)?

There are multitudes of variables that are considered before the cities on a tour are finalized, and it’s often a collaborative effort between the artist management and promoter. Sometimes the artist’s side may request a specific city or geographical location. Other times, decisions may be based on factors such as the artist’s schedule and corresponding availability of venues for those specific dates and capacities, as well as analysis of the local markets.

5. IS THERE AN AGE LIMIT FOR THIS SHOW?

All shows are open to All Ages.

6. HOW CAN I join Street Team or VOLUNTEER FOR THIS TOUR?

Street Team applications closed Fri, 2/15 @ 5PM PST.

Volunteer sign-ups will be available in the future. Please stay updated with our social media for more details. For links to forms and more info, please visit our SubK Squad page: https://www.subkultureent.com/subk-squad/.

7. WHO CAN I CONTACT FOR PRESS ACCESS?

You may send all press/media requests to pr@subkultureent.com. Please be advised that each request must go through artist management approval and submitting a press form doesn't guarantee press access. Once a request is submitted, we will get back to each media contact as soon as possible.