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TICKETS/VENUE FAQ


1. WHEN DO TICKETS GO ON SALE?

Tickets for the Toronto and USA shows went on sale Saturday, April 21, 2018 @ 12PM Venue's Local Time. You can purchase tickets at the links below in #2.

Tickets for the Mexico City show went on sale Saturday, May 12, 2018 @ 12PM CDT.

Please follow SubK and its respective partners per territory for updates.

SUBKULTURE ENTERTAINMENT (All North American Cities)

Twitter: https://twitter.com/subkultureent
Facebook: https://www.facebook.com/subkultureent
Instagram: https://www.instagram.com/subkultureent

POP! GOES THE WORLD! (Canada)

Twitter: https://twitter.com/p0pgoesthew0rld
Facebook: https://www.facebook.com/popgoestheworld
Instagram: https://www.instagram.com/p0pgoesthew0rld

MYMUSICTASTE (USA)

Twitter: https://twitter.com/_mymusictaste
Facebook: https://www.facebook.com/mmtglobal
Instagram: https://www.instagram.com/_mymusictaste

NOIX ENTERTAINMENT & NINSHI CONCIERTOS (Mexico)

Twitter: https://twitter.com/Noi_X
Facebook: https://www.facebook.com/NoiXEntertainment
Instagram: https://www.instagram.com/noix_entertainment

Twitter: https://twitter.com/Acaninshi
Facebook: https://www.facebook.com/Ninshiconciertos

2. WHAT are THE TICKET LINKs?

TORONTO: https://www1.ticketmaster.ca/event/10005492C38D477C
LOS ANGELES: https://www1.ticketmaster.com/event/0900549215DC6833
HOUSTON: https://www1.ticketmaster.com/event/3A005490FB58A38E
NEW YORK: https://www1.ticketmaster.com/event/000054927FDF164A
MEXICO CITY: http://www.ticketmaster.com.mx/event/140054A3D5A0AE9B

3. WHY DO YOU GUYS USE THE TICKETING SITES YOU USE?

We do not have any control over which ticketing site(s) are used if the venue is contracted to a specific one. For this North American tour, all venues will be using Ticketmaster.

4. WHAT ARE THE TICKET PRICES?

TORONTO (PRICES ARE IN CAD)
P1 - $319     | P2 - $259     | P3 - $179     | P4 - $119     | P5 - $79

USA (PRICES ARE IN USD)
P1 - $249     | P2 - $199     | P3 - $139     | P4 - $89     | P5 - $59

MEXICO (PRICES ARE IN MXN)
P1 - $4,450     | P2 - $3,250     | P3 - $2,650     | P4 - $1,450     | P5 - $950

* P1 comes with a Guaranteed Hi-Touch and Official Tour Merch Item.

** P2 comes with an Official Tour Merch Item.

5. DO THE TICKETS COME WITH ANY BENEFITS?

P1 tickets come with a Guaranteed Hi-Touch and Official Tour Merch Item, which is the GOT7 2018 WORLD TOUR 'EYES ON YOU' IN NORTH AMERICA Official Lanyard.
P2 tickets come with an Official Tour Merch Item, which is the GOT7 2018 WORLD TOUR 'EYES ON YOU' IN NORTH AMERICA Official Lanyard.

6. DO THE PRICES ON SUBK'S WEBSITE and SOCIAL MEDIA INCLUDE TAXES AND/OR FEES?

The prices we put up do not include any applicable taxes and/or fees. The amount of fees or taxes vary for each venue and city. Some may charge more, some less, so the prices can be different for each show. There are times that taxes and/or fees are added at checkout, but many times, the majority of taxes and/or fees are already included into the prices you see on the ticketing site at the time of purchase. Each venue has its own way of setting up the tickets, so if you ever notice that the ticket prices are higher than what we put up, that is because a portion of the fees and/or taxes have already been included before checkout. The taxes and/or fees that we mention here are separate from any service fees that the ticketing sites will charge on their end.

7. WHAT IS THE TICKET LIMIT WHEN PURCHASING?

The ticket limit is 6 per order.

8. ARE THE VENUES STANDING OR SEATED? WILL IT BE GA FIRST-COME-FIRST-SERVED?

Please see our seating charts HERE.

9. WHERE CAN I VIEW THE SEATING CHARTS?

You can view our seating charts HERE.

10. Why are the seating charts on Ticketmaster different from the seating charts on SubK's website and SNS?

Ticketmaster uses generic Seat Maps to reflect the layout of the venue's different sections and levels at the venue. The colored legend does not reflect the different price tiers. If you look at the legend carefully, it shows the numbered levels that correspond to each color, not each price tier. When purchasing tickets, please reference the seating charts on the GOT7 page on our website HERE and our SNS to see which sections correspond to the listed prices on Ticketmaster.

11. CAN YOU EXPLAIN HOW THE TORONTO GA TICKETS WORK?

Tickets sold with the section names GAFLR1, GAFLR2, and GAFLR3 are all in the same area (the regular GA Floor in front of the extended stage). Tickets with the section PIT 1 will be in PIT 1, and those with PIT 2 tickets are going in PIT 2 (pits are referring to the two sections in front of the main stage).

GAFLR1 is P1
GAFLR2 & GAFLR3 are P2

As is standard for GA Floor events, it will be first come, first served as the ticket holders enter the venue. (P1 gets priority entry.) The row and seat numbers are just for inventory tracking purposes.

12. IF I purchase a resale ticket, will i still get the benefits like hi-touch and/or merch item?

If the ticket you purchased is an authentic & verifiable P1 ticket, then ticket holders will likely receive the corresponding fan engagements/benefits.

13. SOMEONE ELSE PURCHASED TICKETS FOR ME. DOES the ticket have to be under MY NAME?

Tickets don't necessarily need to be in your name unless you are required to pick them up at Will Call.

14. WILL MORE TICKETS BE RELEASED LATER?

As it is standard operating procedure for all live events, the venues and promoters are obligated to hold a certain number of tickets per show for various reasons (i.e. holds for artists/labels, VIPs, production, clients, partners, sponsors, marketing, etc.) We do not hold these tickets from fans for purposes other than what is stated. Many times, since the exact number of tickets needed is not always finalized before tickets go on sale to the general public, we are required to hold an estimated number within the contractual terms. Once it is determined how many holds will be needed per party, all other remaining holds are released for public sale. Again, this is standard for not only SubK shows, but any event for which tickets are sold.

15. Will there be accommodations for the disabled/ADA seating?

Yes, ADA-accessible seating will be available for each venue. However, purchasing methods may differ per venue. Please contact the respective venues for specific details on ADA ticket purchasing, show-day accommodations, etc.

16. Why is there no P1 section in front of the 2nd stage in Houston when other venues have them?

Due to the capacity and layout configuration, Houston does not have a P1 section in front of the 2nd stage.

17. If I have a p1 ticket, can I stand in P2 GA?

No, due to fire codes and capacity limits, ticket holders must stay in their designated sections.

18. Will there be a barricade between p1 and p2?

This is a venue question, and we will update this answer once we hear back from the venues.

19. What types of tickets will the venues accept?

The venue will accept e-tickets, mobile tickets, and physical tickets.

20. WHAT IS THE CONTACT NUMBER FOR TICKETMASTER?

TICKETMASTER:
For events in the US, call 1-800-745-3000.
For events in Canada, call 1-855-985-5000.
For events in Mexico, call 5325-9000.

21. WHAT IS YOUR REFUND POLICY?

No refunds, but exchanges may be processed if they are within the same price tier or upgrades (must pay difference, if any).


FAN FAQ


1. WILL WE BE ABLE TO TAKE PHOTOS/VIDEOS DURING THE CONCERT?

There will be no photos/videos allowed during the concert due to a decision made by artist management. You may keep your cell phone, but the no photo/video policy still applies.

2. CAN WE BRING GIFTS OR FAN LETTERS FOR got7?

GOT7 will not be accepting any gifts or fan letters due to a decision made by artist management.

3. Will you be recording the Hi-Touch?

As much as we love offering this extra benefit to fans who attend our shows, we will not be recording the hi-touch session this time due to a decision made by artist management.

4. Will I be able to film/record/take photos during the Hi-Touch? Why not?

There will be no photos/videos allowed during the Hi-Touch session due to a decision made by artist management.

5. Will there be time for me to talk to and give gifts to GOT7 during the Hi-Touch?

We would like to emphasize that a Hi-Touch session is not the same as a Meet & Greet session. We cannot say exactly what will happen during each Hi-Touch session in terms of direct interaction with the members. There may be certain restrictions in order to keep the artists safe and sessions moving at a consistent pace. Fans will not be allowed to give any kind of gifts or letters to the members during the Hi-Touch session due to a decision made by artist management.

6. WILL WE BE ABLE TO camp outside of the venue?

This is a venue question, and we will update this answer once we hear back from all of the venues.

7. If I wanted to put together a fan project, who should I contact?

For fan projects that require SubK’s approval, please email fans@subkultureent.com.

8. CAN WE MAKE AND BRING POSTERS/FAN SIGNS AND SLOGAN BANNERS? WHAT ABOUT BACKPACKS?

Please make sure to check each venue's FAQ and policies for the show you wish to attend.

TORONTO - SCOTIABANK ARENA: (416) 815-5500
For more info about the venue's policies, please see HERE.

LOS ANGELES - THE FORUM: (310) 330-7322
For more info about the venue's policies, please see HERE.

HOUSTON - NRG ARENA: (832) 667-1400
For more info about the venue's policies, please see HERE.

NEW YORK - BARCLAYS CENTER: (917) 618-6100
For more info about the venue's policies, please see HERE.

MEXICO CITY - PALACIO DE LOS DEPORTES: +52 55 4743 1100
For more info about the venue's policies, please call the number above.

9. Will I be able to connect my new Ahgabong via Bluetooth for centrally controlled lighting during the show?

No, we will not be doing any centrally controlled lighting via Bluetooth.


MERCH FAQ


1. WILL THERE BE MERCH SOLD FOR THIS TOUR?

Yes, we are selling official merch for the North American tour. Merch sales began on Monday, June 11, 2018 at 3PM PDT.

2. WHERE CAN I BUY MERCH?

You can purchase your merch at www.subkshop.com.

3. DO YOU ACCEPT PAYPAL?

Yes, we do (online only). Purchases made at the venue will not have a PayPal payment option.

4. WHAT ITEMS ARE BEING SOLD?

There are 5 items: Light Stick (venue only), Poster, Drawstring Bag, T-Shirt, and Dad Hat.

5. WILL AHGABONGS and OTHER OFFICIAL FAN GOODS (I.E, MERCH FROM KOREA) BE SOLD?

No, we will not be selling any Ahgabongs or official Korean fan goods.

6. WHY AREN'T YOU SELLING THE SAME MERCH AS KOREA?

Due to matters of licensing and copyright, each country will have different merch items and designs, with final approval given by artist management.

7. WILL THE MERCH BE SOLD BOTH ONLINE AND AT THE VENUE?

Yes, all items will be available for purchase on show day as long as the inventory lasts. Light Sticks will only be sold at the venue, not online. There will be limited quantities available on show day, but online sales will continue throughout the tour (excluding Light Sticks).

8. DO THE PRICES INCLUDE TAX?

Yes, all prices are inclusive of tax.

9. WILL THE PRICES AT THE VENUE DIFFER FROM THE PRICES ONLINE?

Venue prices in each city’s local currency will be revealed at a later time.

10. CAN I ORDER ONLINE FOR VENUE PICK-UP?

There are no preorders for Venue Pick-Up.

11. CAN I BUY MERCH ONLINE AND GET IT SHIPPED TO ME?

Yes, you can purchase merch online and have it shipped to you, but please refer to #22 for processing and shipping times.

12. IF I’M ORDERING ONLINE FROM CANADA, WILL I BE CHARGED IN CAD OR USD?

If you purchase your merch online, you will be charged in USD.

13. WHEN WILL ONLINE SALES CLOSE?

Online sales will end on Tuesday, July 31, 2018 at 5PM PDT.

14. IS THE design ON THE DAD HAT EMBROIDERED OR PRINTED?

The design on the Dad Hat is embroidered.

15. WILL THE OFFICIAL GOT7 2018 WORLD TOUR ‘EYES ON YOU’ IN NORTH AMERICA T-SHIRT HAVE THE SAME HOLOGRAPHIC PRINT in the front AS THE SEOUL T-SHIRT?

Yes, the logo on the front of the T-Shirt will have a similar type of holographic print.

16. WHAT'S THE SIZING ON THE T-SHIRTS?

The T-Shirts are available in Small, Medium, Large, X-Large, and 2XL.
** They are in U.S. Adult Men's sizes.
** The T-Shirt Size Chart can be viewed on the merch page.

17. WHAT SIZE IS THE POSTER?

The poster that is being sold will be about 18" x 24". Please note - all poster orders will be shipped in a poster tube and an additional fee of $1.50 will be charged to your order.

** Please note that any promotional posters you may have already seen are a smaller size.

18. WHAT COLOR ARE THE #EYESONYOUinNA LIGHT STICKS?

The light stick itself is white, but it will light up green.

19. WHAT IS THE P1 AND P2 TOUR MERCH ITEM?

The Tour Merch Item that comes with P1 and P2 tickets is the GOT7 2018 WORLD TOUR 'EYES ON YOU' IN NORTH AMERICA Official Lanyard. (This item is not being sold separately.)

20. WHERE WILL I BE ABLE TO PICK UP MY TOUR MERCH ITEM BENEFIT?

More information will be released closer to the concert date. Please stay tuned on our social media!

21. WHEN WILL SHIPPING OCCUR?

All shipping will occur after Monday, June 11, 2018. Please refer to #22 for processing and shipping times.

22. HOW LONG WILL IT TAKE FOR MY MERCHANDISE TO PROCESS/SHIP?

Orders are typically processed and shipped within 3-4 business days. Once an order has processed, delivery time depends on the chosen shipping method. After your order has been processed and shipped, you will receive a shipping confirmation that contains the tracking details.

If we are unable to process your order due to inaccurate or incomplete payment/shipping information, your order processing may be delayed.

23. CAN I BUY MERCH BEFORE OR AFTER THE SHOW?

You can buy merch either before or after the show.

24. WHO CAN I CONTACT FOR TOUR MERCH INQUIRIES?

Please email GOT7@subkshop.com for any merch-related inquiries.


GENERAL FAQ


1. IS THIS A FANMEET, SHOWCASE, OR FULL CONCERT?

GOT7 2018 WORLD TOUR 'EYES ON YOU' IN NORTH AMERICA is a full concert event.

2. HOW LONG WILL THE CONCERT LAST?

The concert is expected to last approximately 120-150 minutes, but as it is with any live event, this is subject to change.

3. Will there be more cities/dates added to the tour?

There are no plans to add any additional cities/dates to GOT7 2018 WORLD TOUR 'EYES ON YOU' IN NORTH AMERICA due to the artist’s schedule. There are a lot of factors that go into play for a large tour such as this. Even though it may seem like there are days in between for us to add additional shows, there are a lot of technical aspects that we have to consider, as well as travel time and set-up. The finalized schedule is decided by artist management, and although it would be great to add multiple shows to the tour, logistically we would not be able to accommodate further shows given the specified time frame and scale of the tour.

4. Why are there no stops in (my city)?

There are multitudes of variables that are considered before the cities on a tour are finalized, and it’s often a collaborative effort between the artist management and promoter. Sometimes the artist’s side may request a specific city or geographical location. Other times, decisions may be based on factors such as the artist’s schedule and corresponding availability of venues for those specific dates and capacities, as well as analysis of the local markets.

5. IS THERE AN AGE LIMIT FOR THIS SHOW?

This show is open to All Ages.

6. HOW CAN I VOLUNTEER FOR THIS TOUR?

Volunteer sign-ups will be available in the future. Please stay updated with our social media for more details!

7. WHO CAN I CONTACT FOR PRESS ACCESS?

Please forward all press/media requests to pr@subkultureent.com.