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TICKETS/VENUE FAQ


1. WHEN DO TICKETS GO ON SALE?

Tickets for the Toronto and USA shows went on sale Saturday, April 21, 2018 @ 12PM Venue's Local Time. You can purchase tickets at the links below in #2.

Tickets for the Mexico City show will go on sale Saturday, May 12, 2018 @ 12PM CDT.

Please follow SubK and its respective partners per territory for updates.

SUBKULTURE ENTERTAINMENT (All North American Cities)

Twitter: https://twitter.com/subkultureent
Facebook: https://www.facebook.com/subkultureent
Instagram: https://www.instagram.com/subkultureent

POP! GOES THE WORLD! (Canada)

Twitter: https://twitter.com/p0pgoesthew0rld
Facebook: https://www.facebook.com/popgoestheworld
Instagram: https://www.instagram.com/p0pgoesthew0rld

MYMUSICTASTE (USA)

Twitter: https://twitter.com/_mymusictaste
Facebook: https://www.facebook.com/mmtglobal
Instagram: https://www.instagram.com/_mymusictaste

NOIX ENTERTAINMENT & NINSHI CONCIERTOS (Mexico)

Twitter: https://twitter.com/Noi_X
Facebook: https://www.facebook.com/NoiXEntertainment
Instagram: https://www.instagram.com/noix_entertainment

Twitter: https://twitter.com/Acaninshi
Facebook: https://www.facebook.com/Ninshiconciertos

2. WHAT are THE TICKET LINKs?

TORONTO: https://www1.ticketmaster.ca/event/10005492C38D477C
LOS ANGELES: https://www1.ticketmaster.com/event/0900549215DC6833
HOUSTON: https://www1.ticketmaster.com/event/3A005490FB58A38E
NEW YORK: https://www1.ticketmaster.com/event/000054927FDF164A
MEXICO CITY: Link coming soon!

3. WHY DO YOU GUYS USE THE TICKETING SITES YOU USE?

We do not have any control over which ticketing site(s) are used if the venue is contracted to a specific one. For this North American tour, all venues will be using Ticketmaster.

4. WHAT ARE THE TICKET PRICES?

TORONTO (PRICES ARE IN CAD)
P1 - $319     | P2 - $259     | P3 - $179     | P4 - $119     | P5 - $79

USA (PRICES ARE IN USD)
P1 - $249     | P2 - $199     | P3 - $139     | P4 - $89     | P5 - $59

MEXICO (PRICES ARE IN MXN)
P1 - $4,450     | P2 - $3,250     | P3 - $2,650     | P4 - $1,450     | P5 - $950

* P1 comes with a Guaranteed Hi-Touch and Official Tour Merch Item.

** P2 comes with an Official Tour Merch Item.

5. DO THE TICKETS COME WITH ANY BENEFITS?

P1 tickets come with a Guaranteed Hi-Touch and Official Tour Merch Item.
P2 tickets come with an Official Tour Merch Item.

6. DO THE PRICES ON SUBK'S WEBSITE and SOCIAL MEDIA INCLUDE TAXES AND/OR FEES?

The prices we put up do not include any applicable taxes and/or fees. The amount of fees or taxes vary for each venue and city. Some may charge more, some less, so the prices can be different for each show. There are times that taxes and/or fees are added at checkout, but many times, the majority of taxes and/or fees are already included into the prices you see on the ticketing site at the time of purchase. Each venue has its own way of setting up the tickets, so if you ever notice that the ticket prices are higher than what we put up, that is because a portion of the fees and/or taxes have already been included before checkout. The taxes and/or fees that we mention here are separate from any service fees that the ticketing sites will charge on their end.

7. WHERE CAN I VIEW THE SEATING CHARTS?

You can view our seating charts HERE.

8. Why are the seating charts on Ticketmaster different from the seating charts on SubK's website and SNS?

Ticketmaster uses generic Seat Maps to reflect the layout of the venue's different sections and levels at the venue. The colored legend does not reflect the different price tiers. If you look at the legend carefully, it shows the numbered levels that correspond to each color, not each price tier. When purchasing tickets, please reference the seating charts on the GOT7 page on our website HERE and our SNS to see which sections correspond to the listed prices on Ticketmaster.

9. ARE THE VENUES STANDING OR SEATED? WILL IT BE GA FIRST-COME-FIRST-SERVED?

Please see our seating charts HERE.

10. WHAT IS THE TICKET LIMIT WHEN PURCHASING?

The ticket limit is 6 per order.

11. Will there be aN MMT presale code?

No, there will be no MMT presales for this tour. For all inquiries regarding the MMT membership, please contact MMT directly by filling out the Contact form on their website HERE.

12. Will there be A PGTW presale? Will the PGTW VIP ticket apply to this tour?

No, there will be no PGTW presales for this tour. For all inquiries regarding the PGTW membership, please email info@kpopcanada.com.

13. Why is there a presale option available on ticketmaster?

While SubKulture Entertainment is not implementing any presales, there are contractual presales that some venues conduct on their end - which is something over which we have no control. Most of these presales are mandatory by contract for the larger venues and are usually open to Club/Season Seat Holders, Sponsors/Partners, VIP Members, etc. Please contact the respective venues should you have any questions or concerns regarding their presale policies.

14. CAN YOU EXPLAIN HOW THE TORONTO GA TICKETS WORK?

Tickets sold with the section names GAFLR1, GAFLR2, and GAFLR3 are all in the same area (the regular GA Floor in front of the extended stage). Tickets with the section PIT 1 will be in PIT 1, and those with PIT 2 tickets are going in PIT 2 (pits are referring to the two sections in front of the main stage).

GAFLR1 is P1
GAFLR2 & GAFLR3 are P2

As is standard for GA Floor events, it will be first come, first served as the ticket holders enter the venue. (P1 gets priority entry.) The row and seat numbers are just for inventory tracking purposes.

15. Will THE VENUE'S BOX OFFICE BE OPEN WHEN TICKETS GO ON SALE?

TORONTO - AIR CANADA CENTRE
- Air Canada Centre's box office will begin selling tickets for #EYESONYOUinTOR on Saturday, April 21, 2018 and will be open from 10AM-6PM. Ticket sales will officially begin at 12PM.

LOS ANGELES - THE FORUM
- The Forum's box office will not be selling tickets for #EYESONYOUinLA on Saturday, April 21, 2018. The box office will begin selling tickets on Monday, April 23, 2018 and will be open from 11AM-7PM.

HOUSTON - NRG ARENA
- NRG Arena's box office will not be selling tickets for #EYESONYOUinHOU on Saturday, April 21, 2018. The box office will begin selling tickets on Monday, April 23, 2018 and will be open from 10AM-5PM.

NEW YORK - BARCLAYS CENTER
- Barclays Center's box office will not be selling tickets for #EYESONYOUinNYC on Saturday, April 21, 2018. The box office will begin selling tickets on Monday, April 23, 2018 and will be open from 12PM-6PM.

MEXICO CITY - PALACIO DE LOS DEPORTES
- The Palacio de los Deportes box office will begin selling tickets for #EYESONYOUinCDMX on Saturday, May 12, 2018 and will be open from 10AM-6PM. Ticket sales will officially begin at 12PM.

16. For the Mexico stop, will the concert be at the Palacio de los Deportes or will it be on the Pabellon Cuervo that is around the Palacio?

The concert will be held at the Palacio de los Deportes.

17. Are the Mexico City tickets only being sold online, or can fans purchase them elsewhere (e.g, box office)?

You can purchase your tickets for #EYESONYOUinCDMX at physical Ticketmaster outlets. For a list of physical outlets, visit: https://tmespeciales.ticketmaster.com.mx/CentrosTM. Please note that a service fee will be charged at physical outlets.

You can also purchase tickets online at www.ticketmaster.com.mx and over the phone (53259000) from Ticketmaster México. Tickets will also be available for purchase directly from the Palacio de los Deportes during their box office hours!

18. IF I purchase a resale ticket, will i still get the benefits like hi-touch and/or merch item?

If the ticket you purchased is an authentic & verifiable P1 ticket, then ticket holders will likely receive the corresponding fan engagements/benefits.

19. SOMEONE ELSE PURCHASED TICKETS FOR ME. DOES the ticket have to be under MY NAME?

Tickets don't necessarily need to be in your name unless you are required to pick them up at Will Call.

20. WILL MORE TICKETS BE RELEASED LATER?

As it is standard operating procedure for all live events, the venues and promoters are obligated to hold a certain number of tickets per show for various reasons (i.e. holds for artists/labels, VIPs, production, clients, partners, sponsors, marketing, etc.) We do not hold these tickets from fans for purposes other than what is stated. Many times, since the exact number of tickets needed is not always finalized before tickets go on sale to the general public, we are required to hold an estimated number within the contractual terms. Once it is determined how many holds will be needed per party, all other remaining holds are released for public sale. Again, this is standard for not only SubK shows, but any event for which tickets are sold.

21. Will there be accommodations for the disabled/ADA seating?

Yes, ADA-accessible seating will be available for each venue. However, purchasing methods may differ per venue. Please contact the respective venues for specific details on ADA ticket purchasing, show-day accommodations, etc.

22. WHAT IS THE CONTACT NUMBER FOR TICKETMASTER?

TICKETMASTER:
For events in the US, call 1-800-745-3000.
For events in Canada, call 1-855-985-5000.
For events in Mexico, call 5325-9000.

23. WHAT IS YOUR REFUND POLICY?

All sales are final. No exchanges or refunds.


FAN FAQ


1. CAN WE BRING GIFTS OR FAN LETTERS FOR got7?

More info coming soon.

2. WILL WE BE ABLE TO TAKE PHOTOS/VIDEOS DURING THE CONCERT?

More info coming soon.

3. CAN WE MAKE AND BRING POSTERS/FAN SIGNS AND SLOGAN BANNERS? WHAT ABOUT BACKPACKS?

Please make sure to check each venue's FAQ and policies for the show you wish to attend.

TORONTO - AIR CANADA CENTRE: (416) 815-5500
For more info about the venue's policies, please see HERE.

LOS ANGELES - THE FORUM: (310) 330-7322
For more info about the venue's policies, please see HERE.

HOUSTON - NRG ARENA: (832) 667-1400
For more info about the venue's policies, please see HERE.

NEW YORK - BARCLAYS CENTER: (917) 618-6100
For more info about the venue's policies, please see HERE.

MEXICO CITY - PALACIO DE LOS DEPORTES: +52 55 4743 1100
For more info about the venue's policies, please call the number above.


MERCH FAQ


1. WILL THERE BE MERCH SOLD FOR THIS TOUR?

Yes, we will be selling merch for this tour. More info will be released at a later time.


GENERAL FAQ


1. IS THIS A FANMEET, SHOWCASE, OR FULL CONCERT?

The 2018 GOT7 WORLD TOUR is a full concert event.

2. HOW LONG WILL THE CONCERT LAST?

More info coming soon.

3. Will there be more cities/dates added to the tour?

There are no plans to add any additional cities/dates to the 2018 GOT7 WORLD TOUR IN NORTH AMERICA due to the artist’s schedule. There are a lot of factors that go into play for a large tour such as this. Even though it may seem like there are days in between for us to add additional shows, there are a lot of technical aspects that we have to consider, as well as travel time and set-up. The finalized schedule is decided by artist management, and although it would be great to add multiple shows to the tour, logistically we would not be able to accommodate further shows given the specified time frame and scale of the tour.

4. Why are there no stops in (my city)?

There are multitudes of variables that are considered before the cities on a tour are finalized, and it’s often a collaborative effort between the artist management and promoter. Sometimes the artist’s side may request a specific city or geographical location. Other times, decisions may be based on factors such as the artist’s schedule and corresponding availability of venues for those specific dates and capacities, as well as analysis of the local markets.

5. IS THERE AN AGE LIMIT FOR THIS SHOW?

This show is open to All Ages.

6. HOW CAN I VOLUNTEER FOR THIS TOUR?

Volunteer sign-ups will be available in the future. Please stay updated with our social media for more details!

7. WHO CAN I CONTACT FOR PRESS ACCESS?

Please forward all press/media requests to pr@subkultureent.com.