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TICKETS/BENEFITS/VENUE FAQ


1. WHEN DO TICKETS GO ON SALE?

Tickets for DAY6 WORLD TOUR ‘GRAVITY’ in USA went on sale Saturday, August 10, 2019 at 10AM (Venue’s Local Time).

2. WHAT are THE TICKET LINKs?

NEW YORK CITY: 10AM EDT
*The box office will open at 12PM on Sat, 8/10.
DAY 1 (Thu, 9/12) AXS: https://www.axs.com/events/379880/day6-world-tour-gravity-in-new-york-tickets
DAY 2 (Fri, 9/13) AXS: https://www.axs.com/events/379881/day6-world-tour-gravity-in-new-york-tickets

BOSTON: 10AM EDT
*The box office will be open at 10AM on Sat, 8/10.
Ticketmaster: https://www.ticketmaster.com/day6-world-tour-gravity-in-boston/event/010056FEFA4BA176

MIAMI: 10AM EDT
*The box office will not be open on Sat, 8/10.
Live Nation: https://concerts.livenation.com/event/0D005702C92AC7C8

DALLAS: 10AM CDT
*The box office will open at 11AM on Sat, 8/10.
AXS: https://www.axs.com/events/379911/day6-world-tour-gravity-in-dallas-tickets

CHICAGO: 10AM CDT
*The box office will be open at 10AM on Sat, 8/10.
Ticketmaster: https://www.ticketmaster.com/event/04005705D6AB4AEF

SAN FRANCISCO: 10AM PDT
*The box office will not be open on Sat, 8/10.
AXS: https://www.axs.com/events/380039/day6-world-tour-gravity-in-san-francisco-tickets

LOS ANGELES: 10AM PDT
*The box office will not be open on Sat, 8/10.
DAY 1 (Sat, 9/28) AXS: https://www.axs.com/events/380109/day6-world-tour-tickets
DAY 2 (Sun, 9/29) AXS: https://www.axs.com/events/380110/day6-world-tour-tickets

3. WHAT ARE THE TICKET PRICES?

USA (PRICES ARE IN USD)
P1 - $199     | P2 - $189     | P3 - $129     | P4 - $89     | P5 - $69

* P1 comes with a Guaranteed Signed Album and Hi-Touch.
** P2 comes with a Guaranteed Hi-Touch.

4. DO THE TICKETS COME WITH ANY BENEFITS?

P1 tickets come with a Guaranteed Signed Album and Hi-Touch.
P2 tickets come with a Guaranteed Hi-Touch.

5. DO THE PRICES ON SUBK'S WEBSITE and SOCIAL MEDIA INCLUDE TAXES AND/OR FEES?

The prices we put up do not include any applicable taxes and/or fees. The amount of fees or taxes vary for each venue and city. Some may charge more, some less, so the prices can be different for each show. There are times that taxes and/or fees are added at checkout, but many times, the majority of taxes and/or fees are already included into the prices you see on the ticketing site at the time of purchase. Each venue has its own way of setting up the tickets, so if you ever notice that the ticket prices are higher than what we put up, that is because a portion of the fees and/or taxes have already been included before checkout. The taxes and/or fees that we mention here are separate from any service fees that the ticketing sites will charge on their end.

6. WHY DO YOU GUYS USE THE TICKETING SITES YOU USE?

We do not have any control over which ticketing site(s) are used if the venue is contracted to a specific one. For this U.S. tour, Playstation Theater, The Theatre at Grand Prairie, The Warfield and The Novo will be using AXS, Orpheum Theatre and Rosemont Theatre will be using Ticketmaster, and The Fillmore Miami Beach will be using Live Nation.

7. WHAT IS THE TICKET LIMIT WHEN PURCHASING?

The ticket limit is 6 per order.

8. WHAT are THE CONTACT NUMBERs FOR Live Nation, TICKETMASTER, and AXS?

AXS:
(888) 929-7849
https://support.axs.com/hc/en-us

Ticketmaster:
Fan support line: (800) 653-8000
Ticket sales: (800) 745-3000
https://www.ticketmaster.com/h/customer-service.html

Live Nation:
Fan support line: (800) 653-8000
Ticket sales: (800) 745-3000
https://help.livenation.com/s/

9. ARE THE VENUES STANDING OR SEATED? WILL IT BE GA FIRST-COME-FIRST-SERVED?

Please see seating charts HERE.

10. WHERE CAN I VIEW THE SEATING CHARTS?

Please see seating charts HERE.

11. If SOMEONE ELSE PURCHASEs A TICKET FOR ME, DOES the ticket have to be under MY NAME?

Tickets don't necessarily need to be in your name unless you are required to pick them up at Will Call.

12. Will there be accommodations for the disabled/ADA seating?

Yes, ADA-accessible seating will be available for each venue. However, purchasing methods may differ per venue. Please contact the respective venue for specific details on ADA ticket purchasing, show-day accommodations, etc.

13. What types of tickets will the venues accept? DO I HAVE TO PRINT MY TICKET?

More info coming soon.

14. WHAT IS YOUR REFUND POLICY?

No refunds, but exchanges may be processed if they are within the same price tier or upgrades (must pay difference, if any).

15. WILL MORE TICKETS BE RELEASED LATER?

As it is standard operating procedure for all live events, the venues and promoters are obligated to hold a certain number of tickets per show for various reasons (i.e. holds for artists/labels, VIPs, production, clients, partners, sponsors, marketing, etc.) We do not hold these tickets from fans for purposes other than what is stated. Many times, since the exact number of tickets needed is not always finalized before tickets go on sale to the general public, we are required to hold an estimated number within the contractual terms. Once it is determined how many holds will be needed per party, all other remaining holds are released for public sale. Again, this is standard for not only SubK shows, but any event for which tickets are sold.

16. IF I purchase a resale ticket, will i still get the benefits like the signed album and hi-touch?

If the ticket you purchased is an authentic & verifiable ticket for the corresponding benefit, then ticket holders will likely receive the corresponding fan engagements/benefits. However, please be advised that if you decide to purchase tickets from a third party and not an official sales channel (venue box office, official ticketing site, etc.), we will not be able to assist you with any ticketing issues that may arise since there will be no record of the sale/purchase in the official ticketing systems.

17. For the P1 benefit, which album will i receive, and will DAY6 sign the album in front of me, or will it be pre-signed?

The Signed Album that comes with each P1 ticket will be DAY6’s latest album The Book of Us : Gravity. The albums will be signed by the DAY6 members themselves, but they will be pre-signing them for fans.

18. when/where will i receive my p1 signed album?

More info coming soon.

19. WHAT DOES A HI-TOUCH ENTAIL?

P1 and P2 ticket holders will line up in the Hi-Touch line. The members will be standing in one line, and the fans will walk down the line, high-fiving each member.

20. Will you be recording the Hi-Touch?

As much as we love offering this extra benefit to fans who attend our shows, we will not be recording the hi-touch session this time due to a decision made by artist management.

21. WILL THE HI-TOUCH BE BEFORE OR AFTER THE SHOW?

Hi-Touch will take place after the show. If you have a P1 or P2 ticket, please remain in your seats or section and follow staff directions at the end of the show.

22. Will I be able to film/record/take photos during the Hi-Touch? Why not?

There will be no photos/videos allowed during the Hi-Touch session due to a decision made by artist management. You must put your recording devices, including your phone, away. 

23. Will there be time for me to talk to, shake hands with, and give gifts to DAY6 before, during, or after the Hi-Touch?

We would like to emphasize that a Hi-Touch session is not the same as a Meet & Greet session. We cannot say exactly what will happen during this fan engagement in terms of direct interaction with the members. There may be certain restrictions in order to keep the artists safe and sessions moving at a consistent pace. DAY6 will not be accepting any fan letters or gifts. All decisions related to fan engagements are made by artist management.

24. Can I participate in the hi-touch more than once?

Fans will only be permitted to participate in the Hi-Touch event once, which means multiple tickets for the same fan engagement cannot be used to claim benefits. Only one Hi-Touch benefit PER person PER show will be permitted.

For example, in the event that a fan has purchased both a P1 and P2 ticket, or multiple P1 and/or P2 tickets, he/she will only be permitted to redeem one Hi-Touch benefit per show, so please be aware before purchasing multiple tickets.

For now, this policy is only applicable to the upcoming #DAY6GRAVITYinUSA tour and not all SubK shows.


FAN FAQ


1. WILL WE BE ABLE TO TAKE PHOTOS/VIDEOS DURING THE CONCERT?

There will be no photos/videos allowed during the concert due to a decision made by artist management. No cameras of any kind will be allowed (e.g, professional cameras, DSLRs, cameras with detachable lenses, digital cameras, polaroid cameras, etc). You may keep your cell phone, but the no photo/video policy still applies. Please be advised that if you get caught taking photos/videos with any type of professional camera, you may be immediately kicked out and/or your camera may be confiscated without warning.

2. CAN WE BRING GIFTS OR FAN LETTERS FOR DAY6?

Due to artist management’s decision, DAY6 will not be accepting any fan letters or gifts.

3. CAN WE MAKE AND BRING POSTERS/FAN SIGNS AND SLOGAN BANNERS? WHAT ABOUT BACKPACKS?

The maximum size allowed for Posters/Fans Signs is 8.5" x 11".
The maximum size allowed for Slogan Banners is 20" x 6".

However, each venue has its own policies. Please contact the respective venue or see their FAQ pages below for more details.

PLAYSTATION THEATER
(212) 930-1950
https://www.playstationtheater.com/venue-info/frequently-asked-questions

ORPHEUM THEATRE
(877) 677-4386
http://www.orpheumtheatremaboston.com/orpheum-theatre-rules/

THE FILLMORE MIAMI BEACH
(305) 673-7300
http://www.fillmoremb.com/faq

THE THEATRE AT GRAND PRAIRIE
(972) 854-5050
https://www.theatregp.com/venueinfo/frequently-asked-questions

ROSEMONT THEATRE
(847) 671-5100
https://www.rosemont.com/theatre/faq/

THE WARFIELD
(415) 345-0900
https://www.thewarfieldtheatre.com/venue-info/frequently-asked-questions

THE NOVO
(213) 765-7000
http://www.thenovodtla.com/venueinfo/frequently-asked-questions

 

4. If I want to put together a fan project, who should I contact?

Many fan projects are arranged and coordinated by the fans themselves (i.e. slogan banners, fan chants, flash mobs, etc.), which are fine, as long as they don't interfere with any venue policies or the running of the show itself. However, if you feel that your fan project may need approval from artist management, please email subksquad@subkultureent.com.

5. WILL I BE ABLE TO CONNECT the official DAY6 Light Band VIA BLUETOOTH FOR CENTRALLY CONTROLLED LIGHTING DURING THE SHOW?

No, we will not be coordinating any centrally-controlled bluetooth lighting for DAY6 WORLD TOUR ‘GRAVITY’ in USA.


MERCH FAQ


1. WILL THERE BE MERCH SOLD FOR THIS TOUR?

Yes, there will be merch sold for this tour. More info coming soon.

 


GENERAL FAQ


1. IS THIS A FANMEET, SHOWCASE, OR FULL CONCERT?

DAY6 WORLD TOUR ‘GRAVITY’ in USA is a full concert.

2. HOW LONG WILL THE CONCERT LAST?

The show is expected to last approximately at least 120 minutes, but as it is with any live event, this is subject to change.

3. Will there be more cities/dates added to the tour?

As of now, there are no plans to add any additional cities/dates to DAY6 WORLD TOUR ‘GRAVITY’ in USA due to the artist’s schedule.* There are a lot of factors that go into play for a large tour such as this. Even though it may seem like there are days in between for us to add additional shows, there are a lot of technical aspects that we have to consider, as well as travel time and set-up. The finalized schedule is decided by artist management, and although it would be great to add multiple shows to the tour, logistically we currently are not able to accommodate further shows given the specified time frame. If anything changes, we’ll be sure to update everyone via social media.

*Subject to change.

4. Why are there no stops in (my city)?

There are multitudes of variables that are considered before the cities on a tour are finalized, and it’s often a collaborative effort between the artist management and promoter. Sometimes the artist’s side may request a specific city or geographical location. Other times, decisions may be based on factors such as the artist’s schedule and corresponding availability of venues for those specific dates and capacities, as well as analysis of the local markets.

5. IS THERE AN AGE LIMIT FOR THIS SHOW?

All shows are open to All Ages.

6. HOW CAN I join Street Team or VOLUNTEER FOR THIS TOUR?

Please see more info HERE.

7. WHO CAN I CONTACT FOR PRESS ACCESS?

You may send all press/media requests to pr@subkultureent.com. Please be advised that each request must go through artist management approval and submitting a press form doesn't guarantee press access. Once a request is submitted, we will get back to each media contact as soon as possible.