TICKET / BENEFIT / VENUE FAQ


8. DO THE TICKETS COME WITH ANY BENEFITS (LIKE HI-TOUCH OR GROUP PHOTO)?

In line with all SHINee World concerts, there will be no benefits that come with the tickets. Unfortunately, we do not have any control over this as it is a decision made by artist management.

9. ARE THE VENUES STANDING OR SEATED? IS THERE GENERAL ADMISSION?

The entire venue, including the pit, will be seated. It will be reserved seating, which means you will be sitting in the seat that was assigned to you at the time of ticket purchasing.

10. CAN I STILL SIT NEXT TO MY FRIEND IF WE ARE BUYING TICKETS IN A DIFFERENT PRICE TIER?

If you want to be next to your friend, you must make sure that your seat numbers are next to each other at the time of purchase.

11. I WANT TO TAKE MY TODDLER WITH ME TO THE CONCERT. DOES HE/SHE NEED A TICKET?

DALLAS:
2 years and older must have a ticket.
LOS ANGELES:
3 years and older must have a ticket.

12. HOW DO I PURCHASE ADA SEATS?

You can purchase ADA seats either online (by choosing the ADA option), or by calling the Box Office/AXS.

** On the night of the event, any ADA patron can speak to venue security or staff, and they will be able to make necessary accommodations.

13. WHAT IS THE CONTACT NUMBER FOR AXS?

1-888-929-7849

1-925-357-4228 (Outside US & Canada)

1. WHEN DO TICKETS GO ON SALE?

Tickets are on sale now on AXS.com!

2. WHAT IS THE TICKET LINK?

DALLAS: CLICK HERE

LOS ANGELES: CLICK HERE

3. CAN I BUY TICKETS AT THE VENUE?

You can call or physically go to the venue's box office if the box office for your venue is open. Please check box office times for each venue below.

DALLAS (VERIZON THEATRE AT GRAND PRAIRIE):

Venue's box office is open Monday-Saturday from 11AM-3PM.

LOS ANGELES (SHRINE AUDITORIUM):

Venue’s box office is only open Thursdays from 12PM-5PM. Cash Only.

4. WHY DO YOU GUYS USE AXS AND/OR TICKETMASTER?

We do not have any control over which ticketing site(s) are used if the venue is contracted to a specific one. When we sell tickets through AXS or Ticketmaster, it is because the venue is contracted to use these ticketing systems.

5. WHERE CAN I VIEW THE SEATING CHARTS?

VIEW SEATING CHARTS HERE

6. WHAT ARE THE TICKET PRICES?

$215  |  $185  |  $135  |  $85  |  $65

** Prices do not include any taxes and/or fees.

7. WHAT IS THE TICKET LIMIT WHEN PURCHASING?

The ticket limit is 6 per household.


MERCH FAQ


10. DO THE PRICES INCLUDE TAX?

Yes, all prices are inclusive of tax.

11. WILL MERCH PRICES BE THE SAME BOTH ONLINE AND AT THE VENUE?

All online orders will get 10% off. There will be no discount at the venues.

12. WHAT'S THE SIZING ON THE T-SHIRTS?

SHINee World V in USA T-Shirts are available in S, M, L, XL, 2XL, and 3XL.
SHINee World V Official T-Shirts are One Size because we are bringing them from Korea, and that's how they are made and sold.
** T-Shirts are in Men's sizes.
** The T-Shirt Size Charts can be viewed on the merch page.

13. WHAT SIZE IS THE POSTER?

The poster that is being sold will be approximately 25” x 15.5".

14. WHAT DO I NEED TO SHOW WHEN I PICKUP MY MERCH ORDER AT THE VENUE?

Please make sure to have the Email Confirmation from your purchase(s). You can bring a printed copy or show us on your phone. 

15. WHERE DO I PICKUP MY MERCH ON THE DAY OF THE SHOW?

The location of the merch pick-up station is being discussed with the venue. We'll keep you updated. Thank you for your patience! 

16. DO WE HAVE TO PICKUP/BUY MERCH BEFORE THE SHOW?

You can pickup and buy merch either before or after the show. 

17. CAN SOMEBODY ELSE PICKUP MERCH FOR ME?

Yes, as long as the person picking up your merch has the Email Confirmation for your order.

18. WHO CAN I CONTACT FOR MERCH INQUIRIES?

Please email merch@subkultureent.com for any merch-related inquiries.

1. WILL THERE BE MERCH SOLD FOR THIS TOUR?

Yes, online pre-orders for #SHINeeWorldinUSA merch will go on sale Monday, February 27, 2017 @ 12PM PST.

If still in stock, merch will also be available for purchase at the venue on the day of the show.

2. WHERE CAN I BUY MERCH?

WWW.SUBKSHOP.COM 

If still in stock, merch will also be available for purchase at the venue on the day of the show. 

3. WHAT ITEMS ARE BEING SOLD?

There are a total of 7 items:
SHINee World V in USA - T-Shirt, Poster
SHINee World V Official - Light Stick, Fan, Sticker Set, Style Ring, T-Shirt

4. What is a style ring?

A Style Ring is a small tool that attaches to the back of your phone. You can reduce the risk of dropping your phone by wearing the ring on your finger (it’s great for selfies)! It also works as a standee so you can watch videos hands free! 

5. WILL THE MERCH BE SOLD BOTH ONLINE AND AT THE VENUE?

If still in stock, merch will also be available for purchase at the venue on the day of the show. 

6. CAN I BUY MERCH ONLINE AND GET IT SHIPPED TO ME?

Shipping is not available for SHINee World V merch. Only venue pick-ups are available for pre-orders. 

7. Why can't i select my country in the drop down when i'm trying to pay?

If you're purchasing with PayPal, instead of just clicking on the yellow PayPal Button, try clicking the grey "Check Out" button first and then selecting PayPal as your payment option.

8. DO LIGHT STICKS COME WITH BATTERIES?

Yes, they do. ^^

9. WHEN WILL ONLINE SALES CLOSE?

Online sales close Friday, March 17, 2017 at 5PM PDT.


FAN FAQ


5. ARE GLOW stick/light sticks allowed inside the venue?

Glow sticks are NOT allowed. Select light sticks are allowed inside the venue.  
DALLAS:

Their new Japanese light stick is allowed but the SHABAT is not allowed. 

LOS ANGELES:

Both their new Japanese light stick and the SHABAT are allowed. 

6. CAN WE BRING GIFTS FOR SHINEE?

No gifts or letters will be accepted for SHINee due to a decision made by artist management. 

7. ARE FAN PROJECTS ALLOWED?

Fan projects that require SubK's assistance/involvement will be reviewed and approved on a case-by-case basis. Please email fans@subkultureent.com with your requests or ideas, and we will get back to you once we receive word from artist management regarding its policies.

8. CAN WE MAKE AND BRING POSTERS/FAN SIGNS AND SLOGAN BANNERS?

DALLAS: 
The maximum size allowed for Posters/Fans Signs is 11" x 17".
The maximum size allowed for Slogan Banners is 20" x 6".

LOS ANGELES:
The maximum size allowed for Posters/Fans Signs is 8.5" x 11".
The maximum size allowed for Slogan Banners is 20" x 6".

1. WILL WE BE ABLE TO TAKE PHOTOS/VIDEOS DURING THE CONCERT?

There will be no photos/videos allowed during the concert due to a decision made by artist management. You may keep your cell phone, but the no photo/video policy still applies.

2. WHAT TYPE OF CAMERAS ARE ALLOWED INSIDE THE VENUES?

No cameras of any kind will be allowed inside the venues. That includes any point and shoot, go-pros, polaroid cameras, DSLRs, cameras with detachable lens, etc.

3. ARE IPADS AND SELFIE STICKS ALLOWED INSIDE THE VENUES?

iPads and Selfies Sticks are not allowed inside the venues.

4. WHAT KIND OF BAGS ARE ALLOWED INSIDE THE
VENUES?

DALLAS:

All bags larger than 14" square, i.e. backpacks, suitcases, beach bags, etc. will be
prohibited from entry into the theatre.

LOS ANGELES:

Bags and backpacks under 10”x10” are allowed.


GENERAL FAQ


1. IS THIS A FANMEET, SHOWCASE, OR FULL CONCERT?

SHINee World V in USA 2017 is a full concert tour, which means you will get the quality experience of a full production. The artists will sing and perform multiple songs.

2. HOW LONG WILL THE CONCERT LAST?

Approximately 2.5-3 hours.

3. IS THERE AN AGE LIMIT FOR THIS SHOW?

This show is open to All Ages.

4. HOW CAN I VOLUNTEER FOR THIS TOUR?

New volunteers will not be chosen for this tour as of now. We will be choosing from our existing volunteer database.

5. WHERE CAN I FIND MORE INFO ABOUT THIS TOUR?

All pertinent information regarding this tour is on the homepage of our website www.subkultureent.com